Assistant Manager @ Funky Monkeys.

Scope

The overall management of all employees and full accountability for the successful performance of the centre. In respect of successful performance this includes areas such as sales and costs but also adequate representation of all brand standards in customer service, hygiene, maintenance and safety.

Key Responsibilities/Deliverables

Staff Morale & Customer Service

1. Consistently demonstrate exceptional customer service and inspire your team to deliver the same standards through daily role modelling and leading by example. You will see the business through the eyes of the customers, and ensure that your team are fully motivated and engaged to provide a positive customer experience.

2. Passionately strive to develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role. You will be able to identify and structure a solid succession place for your team to secure further development and progression within the company, while promoting high morale and team spirit.

3. Competently manage individual and team performance through leading by example in all operational areas. You will aim to follow all correct HR processes, engaging in relevant support when needed; from recruitment, training, and performance management.

Managing Business Performance & Costs

1. Strive to efficiently manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.

2. Aim to maximise all areas of sales revenue and continually challenge yourself and your team with business targets.

3. Following company guidelines plans and implement localised marketing and promotional initiatives by engaging the resources available.

4. Managing the general upkeep of the entire centre, including all maintenance, equipment, facilities, and all other aspects.

Admin &Health and Safety

1. Oversee an active online presence through social media, active blogs, and by ensuring our website always has fresh content. Ensure all customer online questions, commentsand complaints are responded to promptly and professionally. Encourage satisfied customers to post positive reviews.

2. Ensure the correct and continual use of all company procedures, systems and documents and ensure the team is also fully engaged in the correct process. Be fully accountable for all cash handling, card transactions, banking and transaction/sales reporting.

3. Build a strong relationship with outside regulating bodies such as the local Councils, Environmental Health, and Health and Safety Officers. Manage the upkeep and excellent condition of all equipment and premises ensuring prompt remedial action as required. Maintain a safe and harmonious working environment for team members and customers as well as ensuring the highest standards of hygiene and health and safety.

Success measurements

1. Achieving required performance levels in all business KPIs and Audits.

2. Achieve required levels of customer and mystery shopper feedback, and provide evidence of how constructive feedback has been managed.

3. Confidently analyse all financial reports on a weekly basis and maintain strong lines of communication with the Area Manager on how these have been effectively controlled.

4. Evidence of effective performance management with all team members.